curating quality items with craftsmanship, accompanying your daily life with warmth

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Last updated: January 23, 2026

Company Name: Zhijiang Botui Trading Co., Ltd.

Address: Room 1105, Building 1, E-commerce Industry Park, No. 28-1 Donghu Avenue, Majia Town, Zhijiang City, Yichang, Hubei Province, China

Authorized Director: Bao Junliang

Social Credit Code: 91420583MAK4M80B9E

Email: service@mail.lujmot.com

Phone: 19202533461

Thank you for purchasing our department store products in the United States, which include a full range of categories such as home decor, stationery gifts, lifestyle items, and aromatherapy care products (ceramic vases, wooden stamps, creative fruit forks, handcrafted aromatherapy candles, etc.). To ensure the security of your payment and a smooth shopping experience, we provide the following information regarding payment:

1. Supported Payment Methods

We offer a variety of secure and convenient payment options for you to choose from during checkout, including major credit cards and third-party payment channels:

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All payment channels use encryption technology to ensure secure transactions. Your payment information will be strictly confidential to ensure the safety of your funds.

2. Tax and Fee Information

The price you pay for the products includes all relevant taxes within the United States. The amount displayed on the order checkout page is the final amount you will pay, with no hidden taxes or additional fees required.

Regarding Customs Duties: Customs duties are subject to local customs policies in the U.S. Any customs duties incurred due to individual order situations or local policy adjustments will be your responsibility. We will declare the order information truthfully, and the customs duty amount will be based on the assessment by local customs.

3. Payment Information and Guidelines

  1. Order Confirmation: After a successful payment, the system will automatically generate your order and send a confirmation notification. We will prepare and ship your order within 3-5 business days. You will receive your products within 7-10 business days after shipment (delivery time may vary for remote areas).
  2. Payment Failure: If payment fails or if no order is generated after payment has been deducted, please check your account balance, card validity, or payment limits. You may also try a different payment method. If payment has been deducted but the order has not been processed, please retain the payment proof and contact customer service for verification.
  3. Order Cancellation and Refund: If you wish to cancel your order after payment, you must contact customer service before the order has been shipped. Upon verification, orders that have not been processed will be fully refunded. If the order has already been shipped, please follow our Return and Exchange Policy and request a refund after returning the product. Refunds will be processed within 15 business days after we receive the returned product and will be credited to your original payment account.

4. Consultation and Assistance

If you encounter any issues during the payment process or have other questions, please feel free to contact our customer service team:

We will respond promptly to assist you with any questions or issues, ensuring a smooth shopping experience. Thank you for your understanding and support.